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Global Watchtower
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How Strong is Your Vendor Management Function?
Many language service providers use their ISO 17100 certification (formerly EN 15038) to bolster claims of process strength when it comes to supply chain management. In CSA Research’s recent interviews on vendor management at LSPs, we found wide variations in terms of organizational maturity of the function – regardless of certifications

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RWS Acquires CTi to Grow U.S. and Life Sciences Presence
We spoke with company chairman Andrew Brode about the RWS acquisition of Corporate Translations Inc. (CTi), an LSP in the United States specializing in life sciences and linguistic validation. RWS (#7 on our list of the 100 largest LSPs) is publicly traded on the London Stock Exchange. It's in a quiet period pending release of its fiscal year

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Rock Stars of the Multilingual Web
Fact: The majority of the world’s most prominent websites are multilingual, featuring anywhere from two to over 100 languages. A full 63% of global brands recently reached more customers by increasing the number of languages on their websites. Why? CSA Research has proven that investing in languages helps companies grow and stay ahead of the competition

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Profiles of Prosperity: Fast and Furious or Slow and Steady?
How is 2015 going for you so far? Are you meeting or beating your year-to-date sales goals? As we observe and analyze the language services industry, every year CSA researches the top providers on the market and the fastest-growing LSPs. We always pay special attention to these companies to determine the secret sauce to their growth

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The 2015 Inc. 5000 List Includes 24 Language-Related Companies
Inc. magazine publishes an annual list of the fastest-growing private companies in the United States. This year, the list includes 24 companies that offer language-related services, technology, or training. All of these companies are growing at a significantly faster rate than the average language-sector growth rate we last reported of 6.46%. The

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An Overview of the Language Services Market: 2015
CSA Research published its much anticipated annual report, “The Language Services Market: 2015,” in early July. Let’s highlight some of the most interesting points: The market continues to grow. The 2015 market for outsourced language services and supporting technology is US$38.16 billion. This shows a growth rate of 6.46% which

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Stop Chanting “Quality, Service, and Price.” Promote Organizational Maturity Instead.
Nearly every language service provider that we speak with struggles to distinguish itself from its many competitors. LSPs often promote quality, customer service, and price as the reasons why buyers should select them. Yet those three attributes make poor differentiators in the eyes of customers who hear exactly the exact claims from all the LSPs seeking

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U.S. Patent Board Invalidates TransPerfect Patent
Just when we thought it was safe to shred our voluminous hardcopy listings of patent applications, we found ourselves reviewing the text of US patent 6857022 for one-click website translation. Why? Last week the U.S. Patent Trial and Appeal Board (PTAB) determined that the patent is invalid because it lacks a proper written description.That follows

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Welocalize Recapitalizes with Norwest Equity Partners
Earlier this week, CEO Smith Yewell of Welocalize, told us about the company's newest investor, Norwest Equity Partners (NEP), a private equity group (PEG). Norwest bought out Riverside Partners, which had made a large investment late 2010. Yewell would not disclose the stake that Norwest has in Welocalize, #9 on CSA Research's 2014 list of the world's

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Three Tips to Take Control of Client Language Reviews
Client language reviews – often called in-country or third-party reviews – are notorious for causing delays and frustrations for all parties involved. Reviewers may alter the meaning of translations, introduce mistakes, fall into an editing black hole, or sit on review files for months. Yet linguistic validation fulfills an important role

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Euroscript Buys Foreign Exchange Translations and Increases Presence in the U.S. Market
Luxembourg-based euroscript International (#7 on CSA Research's 2014 list of the largest LSPs) announced today that it acquired Foreign Exchange Translations (FXTrans), a U.S.-based specialist in medical translations. The deal will close by the end of May 2015. In a press release, euroscript CEO Mark Evenepoel said that the two companies complement

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Five Tips to Develop the Skills of Your Salespeople
Increasing sales is an evergreen topic for language service providers. Even when executives chart a solid course and have a solid sales structure and methodology in place, they always inquire on ways to get better and faster results when training rookies, bringing a struggling salesperson back on track, or trying to over-perform. Our research shows

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Why Participate in the 2015 Global Market Survey?
CSA Research’s annual survey of the language services and technology market is still open and will be until April 30th. You can take the survey here. Why should you participate in the survey? You make the industry more visible. The mainstream media regularly cites data from this survey in articles about the language sector. Read recent

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TMS Vendor XTRF Selected to Represent Poland in Silicon Valley V4 Tech Match
It’s been 25 years since the Iron Curtain fell, and post-Communist Central Europe is full of entrepreneurial ambitions. In 1991, Czechoslovakia (now Czech Republic and Slovakia), Hungary, and Poland formed a trading block called The Visegrád Group of nations. This alliance traces its roots back to a meeting that took place in 1335, in the

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Should Buy-Side Localization Managers Own the Localization Budget?
Many buyers scramble to stretch flat budgets to cover an expanding number of markets, products, and publishing platforms each year. To collect updated data about how they manage their language service spend, CSA Research conducted interviews with managers and directors responsible for translation and localization budgets at 37 global companies in 10

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Moravia Reaches US$100 Million in Revenue – and Changes Ownership
Moravia, #15 on CSA Research’s list of the world’s largest language service and technology companies, told us last week that it booked US$100 million revenue for 2014. That’s a big leap from the US$67.7 million that the company earned in 2013, part of which CEO Tomas Kratochvil in a briefing last week largely attributed to increasing

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Business is Booming! Demand for Interpreting Services Continues to Climb
In CSA Research’s 2014 annual market study, we computed that the opportunity for interpreting services and technology represents 17% of the total language services market (this year’s survey is under way - click here to participate). In addition, 14% of respondents told us that on-site interpreting is their fastest-growing service. To

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How's Business? The 11th Annual CSA Research Global Market Study Is Open
It's hard to believe, but CSA Research is beginning work on its eleventh review of the language services market with our annual Global Market Survey. You can take the survey here (or paste http://goo.gl/Iy9mIw into your browser).  Every year since 2010 we have polled a representative sample from a database of tens of thousands of language service

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Are LSPs Ready for Performance Transparency?
Consumers and business buyers have become accustomed to information at their fingertips. They can check on the step-by-step progress of deliveries, view photos of their car as it’s being repaired, and learn about the performance of doctors, professors, and other professionals before meeting with them. Why should translation providers be any less

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Can LSPs Become the Exclusive Language Service Vendor for their Clients?
Becoming the go-to supplier or preferred language partner is a core goal of many language service providers. To do so, most LSPs prefer what we call the “asphyxiation route.” They provide any language service under the sun in order to keep competitors off their turf. But the route to becoming the vendor of choice is quite different. In

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Litigation (L8n) in the Language Services and Technology Sector
The term "litigation" (or L8n, as we've taken to calling it inside CSA Research) has unfortunately entered the glossary for the language sector, with two cases representing disputes over intellectual property. A third involves a disagreement between the founders of one of the industry's largest providers.  First of all, the long-running MotionPoint-TransPerfect

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Introducing MarketFlex Research on Translation Management Systems
Enterprise buyers of translation management technology invest in more than just features. They enter a key supplier relationship with a vendor whom they expect will support and improve the solution over the five to 10 year period that software is expected to operate. Current users and prospective buyers alike seek guidance and insight into the current

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Lionbridge to Buy CLS Communication as Market Consolidation Continues
Lionbridge, the largest company on CSA Research’s list of the top 100 commercial LSPs in 2014, announced that it would buy Switzerland-based CLS Communication (#11) in a deal expected to close in the first few months of 2015. Once it does, Lionbridge will be on track to be a US$600 million company. We asked Lionbridge’s Chief Sales

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The Linguistic Quality Paradox – And What You Can Do about It
Many products and services are now delivered in 11 to 20 languages at first release. The list of languages often includes not only Chinese, Japanese, and Korean, but also Indonesian, Russian, and Turkish. It can be a real challenge for both translation buyers and language service providers (LSPs) to guarantee an acceptable level of quality. How can

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28 Language-Related Companies Made the Inc. 5000 List of Fastest-Growing Firms in the United States
Inc. magazine publishes an annual list of the fastest-growing private companies in the United States. This year’s list includes 28 companies dealing with language, from a technology, learning, or language services providers (LSPs) standpoint. All of these compares are growing at a significantly faster rate than the industry-wide average market

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