| 
   
  
Refine Your Search
Display:




Refine by:
  Date
Skip Navigation Links.
Skip Navigation Links.
Skip Navigation Links.
Skip Navigation Links.

View a list of common keywords
1 - 25 out of 82
1234
Developing a Strong Supply Chain
The How-To Guide to Vendor Life Cycle Management
by Hélène Pielmeier, Benjamin B. Sargent, November 30, 2015, 47 Pages View abstract  |  Download research
In theory, all language service providers have access to the same pool of resources. Yet in practice, so many vendor management strategies exist – different approaches to process, staffing, and tools – that every LSP ends . . .
 
How LSPs Test the Skills of Vendors
by Hélène Pielmeier, November 30, 2015, 6 Pages View abstract  |  Download research
Vendors with great résumés can still fail miserably on a project. How do language service providers identify suppliers that will provide consistent deliverables that meet their quality requirements? CSA Research interviewed . . .
 
Negotiating Rates with Translation Vendors
by Hélène Pielmeier, November 30, 2015, 9 Pages View abstract  |  Download research
As part of our research on how language service providers manage their supply chain, CSA Research interviewed 31 LSPs about how they approach rate negotiations with their vendors. In this brief, we present: 1) the importance of negotiations to profitability; . . .
 
Lessons from Travel Companies for Supporting Global CX
What Other Industries Can Learn
by Rebecca Ray, Hélène Pielmeier, October 30, 2015, 49 Pages View abstract  |  Download research
Travelers visit 22 sites on average before booking accommodations and contribute more than 80 entries to TripAdvisor every minute. CSA Research analyzed how travel and leisure (T&L) companies leverage multilingual content to support global customer experience . . .
 
Assessing the Strength of Your LSP’s Supply Chain
by Hélène Pielmeier, October 29, 2015, 9 Pages View abstract  |  Download research
When assessing language service providers, buyers tend to focus on evaluating company characteristics and capabilities. Few dig deep enough into the LSPs’ supply chain to quantify the odds of obtaining the desired quality – on time and within . . .
 
Subcontracting to Other LSPs
by Hélène Pielmeier, October 29, 2015, 6 Pages View abstract  |  Download research
Language service providers notoriously tap the capacity of other LSPs to get work done, thereby creating a multi-layer supply chain. As part of CSA Research’s interviews on vendor management best practices, we identified several issues that we discuss . . .
 
Vendor Management at LSPs
The How-To Guide to Designing and Evolving the Function
by Hélène Pielmeier, Benjamin B. Sargent, October 29, 2015, 55 Pages View abstract  |  Download research
Supply chain management has taken on an increasingly important role at language service providers. It stems from ever more specific and rigorous client requirements, intense price pressure, the depth of subcontracting to peers, and the diversification . . .
 
How Travel and Leisure Companies Buy Translation
What LSPs Need to Know
by Rebecca Ray, Hélène Pielmeier, September 30, 2015, 43 Pages View abstract  |  Download research
Travel and leisure (T&L) is one of the world’s largest industry sectors. It generated US$7.6 trillion in 2014 and doesn’t show any sign of slowing its strong and sustained climb. Language service providers (LSPs) can rejoice because this sector . . .
 
Developing the Supply Chain for the Future
by Hélène Pielmeier, September 28, 2015, 5 Pages View abstract  |  Download research
Freelance linguists are responsible for their own training. Yet, CSA Research observes in interactions and research with language service providers that LSPs have a crucial role in developing freelancers’ skill – and they usually do so without . . .
 
Get Your Company on the Fast Track
by Hélène Pielmeier, August 28, 2015, 5 Pages View abstract  |  Download research
In CSA Research’s investigation into the maturity of language service providers, we identified a category of companies that doesn’t fit the mainstream LSP model. We characterize them as “fast-track LSPs” that are on an accelerated . . .
 
LSP Metrix
A Business and Operational Maturity Model for Language Service Providers
by Hélène Pielmeier, Donald A. DePalma, August 28, 2015, 124 Pages View abstract  |  Download research
What does it take to succeed as a service provider in the fast-paced language services industry? LSPs come in all shapes and sizes, yet no single element defines a successful company. This extreme variability begs for structure and definition. As a result . . .
 
The Fastest-Growing LSPs: 2015
by Hélène Pielmeier, Stephen Henderson, July 31, 2015, 11 Pages View abstract  |  Download research
This brief presents the 20 language service providers with the highest sustained revenue increases over the past three years and the 20 companies that grew the most in a one-year period. It is based on the research that CSA Research conducted for its . . .
 
Ten Traits of Highly Successful LSPs
by Hélène Pielmeier, June 30, 2015, 3 Pages View abstract  |  Download research
Why do some language service providers grow rapidly while others limp along year after year? Rapid and sustained success never happens by accident. CSA Research’s years of advisory sessions and strategy days with LSPs have helped us identify the . . .
 
The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract  |  Download research
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
 
Rethinking Client Language Reviews
How to Help Buyers Develop a Flexible Quality Framework
by Hélène Pielmeier, Rebecca Ray, May 29, 2015, 25 Pages View abstract  |  Download research
Client language reviews – often called in-country or third-party reviews – are notorious for causing delays and frustrations for all parties involved. Reviewers may alter the meaning of translations, introduce mistakes, fall into an editing . . .
 
Create a Winning Compensation Plan for Salespeople
by Hélène Pielmeier, April 28, 2015, 8 Pages View abstract  |  Download research
How do you compensate salespeople responsible for generating your company’s revenue? A successful compensation plan benefits both salespeople and your company. Make sure that it is aligned with your sales goals and objectives – such as acquiring . . .
 
Should You Build Your Own TMS?
by Stephen Henderson, Hélène Pielmeier, March 31, 2015, 4 Pages View abstract  |  Download research
CSA Research’s reports on both enterprises and suppliers have long demonstrated the merits of operating a translation management system (TMS). Both translation buyers and language service providers can choose from many solutions, but the first decision . . .
 
Improve Your Clients’ Experience
by Hélène Pielmeier, February 27, 2015, 6 Pages View abstract  |  Download research
You have probably heard your clients talk about improving their “customer experience” (CX). That’s the sum of all interactions that their prospects and customers have with them, from the first contact through selling, supporting them . . .
 
Insights on Enterprise Budgeting Practices
How Buyers Fund Their Language Service Needs
by Hélène Pielmeier, Rebecca Ray, February 27, 2015, 31 Pages View abstract  |  Download research
Language service providers need to understand how companies budget for translation in order to sell to it more effectively. Knowing who controls the budget and approves deviations helps salespeople and client service staff approach clients with proposals . . .
 
What Buyers Need to Know about Interpreting Procurement
What to Buy, How to Buy It, and How to Manage It
by Rebecca Ray, Hélène Pielmeier, Donald A. DePalma, February 12, 2015, 61 Pages View abstract  |  Download research
More and more translation buyers are taking over responsibility for procuring interpreting services for their organizations. However, rendering the spoken word into multiple languages has its own unique requirements. Based on an in-depth survey of 197 . . .
 
The State of the Interpreting Market
An In-Depth Look at a Fast-Growing Segment of the Language Services Market
by Hélène Pielmeier, Donald A. DePalma, January 30, 2015, 33 Pages View abstract  |  Download research
Language access policies and advances in technology have drastically changed the interpreting landscape. Spoken language services increasingly touch the general public in everyday situations. To assess the state of this fast-growing segment of the language . . .
 
Trends in Conference Interpreting
by Hélène Pielmeier, January 30, 2015, 4 Pages View abstract  |  Download research
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). The survey asked respondents about the type of services they use, what they spend on . . .
 
Trends in On-Site Interpretation
by Hélène Pielmeier, January 30, 2015, 7 Pages View abstract  |  Download research
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). Our survey asked respondents about the type of services they use, what they spend on . . .
 
Trends in Over-the-Phone Interpreting
by Hélène Pielmeier, January 30, 2015, 6 Pages View abstract  |  Download research
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). The survey asked respondents about the type of services they use, what they spend on . . .
 
Trends in Video Remote Interpreting
by Hélène Pielmeier, January 30, 2015, 8 Pages View abstract  |  Download research
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). It asked about the type of services they use, what they spend on each, and how they . . .
 
1234
 
 
Terms of Use | Privacy Statement | Contact Us
Copyright © 2016 Common Sense Advisory, Inc. All Rights Reserved.