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LSP Use of Technology in 2015
by Benjamin B. Sargent, October 29, 2015, 5 Pages View abstract  |  Download research
How do translation providers use the specialized technology of the industry in 2015? Where is each type of system most concentrated? This brief presents data on the use of translation memory (TM), translation management systems (TMS), and machine translation . . .
 
The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract  |  Download research
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
 
Insights on Enterprise Translation Automation
How Clients Deploy Translation Technology
by Donald A. DePalma, Fred Hollowood, April 14, 2015, 49 Pages View abstract  |  Download research
As your clients expand globally, they struggle to scale content to a range of products, languages, and platforms. The only way to meet this demand is with technology. In this report, CSA Research explores six scenarios for how buyers automate processes . . .
 
Should You Build Your Own TMS?
by Stephen Henderson, Hélène Pielmeier, March 31, 2015, 4 Pages View abstract  |  Download research
CSA Research’s reports on both enterprises and suppliers have long demonstrated the merits of operating a translation management system (TMS). Both translation buyers and language service providers can choose from many solutions, but the first decision . . .
 
TMS Customer Satisfaction
How Users Rate TMS Solutions and Their Vendors
by Benjamin B. Sargent, Rebecca Ray, March 31, 2015, 35 Pages View abstract  |  Download research
To date, little research has been available on the level of satisfaction among decision-makers, practitioners, and end-users of TMS solutions. In October 2014, CSA Research surveyed 688 enterprise and supply side users, asking them about a range of customer . . .
 
Enterprise Translation Automation
Use Cases for Deployment of Translation Technology
by Donald A. DePalma, Fred Hollowood, March 10, 2015, 42 Pages View abstract  |  Download research
Many organizations employ technology to manage digital content and its translation. Some rely heavily on tools that vendors provide. Others require partners to use proprietary systems that they have developed themselves or bought from commercial suppliers . . .
 
Agile Localization at 17 Silicon Valley Companies
by Rebecca Ray, February 02, 2015, 9 Pages View abstract  |  Download research
Twenty-two globalization champions from 17 global software developers came together recently in Silicon Valley to share their challenges and solutions for Agile localization at a CSA Research Colloquium. This brief outlines workflow models presented by . . .
 
Six Questions to Ask When Rethinking Linguistic QA
by Rebecca Ray, January 01, 2015, 3 Pages View abstract  |  Download research
Linguistic quality assurance (QA) continues to be an evergreen topic for buyers of translation and localization services. It remains a frequent source of schedule delays and eats up large portions of language outsourcing budgets. If you are currently . . .
 
Translation Tools Move from Desktop to Cloudtop
by Benjamin B. Sargent, December 31, 2014, 5 Pages View abstract  |  Download research
Translation management tools have grown ever more ambitious, from the first workgroup servers to client/server architectures to web servers to multi-tenant services and elastic cloud deployment. The conception of the translation knowledge worker’s . . .
 
Top Six Reasons Why LSPs Buy a Second TMS
by Benjamin B. Sargent, December 30, 2014, 5 Pages View abstract  |  Download research
Most language service providers use a translation management system (TMS) of one kind or another. Many have two. Some have already moved away from their original deployment into a newer system. Thirty-eight percent of LSP users told us in a recent . . .
 
MarketFlex for Comprehensive TMS
Evaluating Vendor Solutions for Enterprise Environments
by Benjamin B. Sargent, Donald A. DePalma, November 24, 2014, 53 Pages View abstract  |  Download research
Prospective buyers deserve objective third-party inputs to their own planning process. This MarketFlex™ report adds a new and important level of market research for language technology, equivalent to that afforded to other major software markets . . .
 
Evaluating the "-ities" for Cloud Deployments
by Donald A. DePalma, November 06, 2014, 2 Pages View abstract  |  Download research
Are you considering translation services or tools in the cloud? Many companies are. This brief advises reviewing cloud-based tools not just for translation functions and performance, but also for IT concerns such as reliability, availability, scalability, . . .
 
Using Proxy Servers to Make Website Globalization Easier
by Donald A. DePalma, October 09, 2014, 7 Pages View abstract  |  Download research
This brief contrasts traditional approaches to website globalization with the localization proxy server alternative. It discusses when you should use a proxy server, outlining the pros and cons of this technology.  . . .
 
Translation Management Systems for Enterprises and LSPs
TMS Options for Nine Business Scenarios
by Benjamin B. Sargent, Donald A. DePalma, August 08, 2014, 40 Pages View abstract  |  Download research
The purpose of this report is to clarify the types of  translation management systems (TMS) available today and assist technology buyers in identifying the correct sub-category of system that will best address their particular business case. We discuss . . .
 
The Language Services Market: 2014
An Annual Review of the Translation, Localization, and Interpreting Services Industry
by Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, June 25, 2014, 86 Pages View abstract  |  Download research
Our comprehensive study of the market for translation, localization, interpreting and other language services in 2014 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .
 
What’s on the Mind of the Agile-ized Buyer?
by Rebecca Ray, February 25, 2014, 4 Pages View abstract  |  Download research
Buy-side research from Common Sense Advisory confirms that Agile is the new normal that breaks localization production models due to smaller translation volumes that must be translated more frequently. In interviews conducted in September 2013, 21 companies . . .
 
Portal-Based Client Interactions
How Technology Facilitates Better Service Delivery
by Benjamin B. Sargent, Hélène Pielmeier, January 02, 2014, 40 Pages View abstract  |  Download research
The adoption − some say “imposition” – of portals for client interactions has been a hot topic for many years. Some people sing the praises of portal-based interactions while others lament the loss of “personal touch.”  This . . .
 
Localization at the Speed of Agile
by Rebecca Ray, Donald A. DePalma, December 27, 2013, 44 Pages View abstract  |  Download research
Common Sense Advisory contends that current localization production models break down as teams scramble to stretch them to fit Agile. What lessons can veteran localizers learn from colleagues who have Agile-ized their teams? What are the most important . . .
 
Where Open Source Fits in Language Technology
by Donald A. DePalma, November 29, 2013, 10 Pages View abstract  |  Download research
Open-source software has long been an option for translators, language service providers, and enterprises. In this brief, Common Sense Advisory discusses open-source software (OSS) for the language sector, the rationale for developing it, and six OSS . . .
 
Transformative Translation
Machine Translation Will Change How Companies Provide Information to Global Customers
by Donald A. DePalma, Benjamin B. Sargent, October 25, 2013, 44 Pages View abstract  |  Download research
Translation is at a crossroads. The traditional model stresses linguistically perfect output for a small amount of information. Enterprises decide which content is most likely to be required, rendering that into other languages "just in case" someone . . .
 
What Project Managers Wish Technology Did for Them
by Hélène Pielmeier, Vijayalaxmi Hegde, July 30, 2013, 7 Pages View abstract  |  Download research
Technology advances have rocked the world of translation project management over the last few decades. In 2013, Common Sense Advisory conducted a survey of 409 project managers (PMs) at 182 language service providers (LSPs) in 52 countries. The full findings . . .
 
How LSPs Should Pay for Software
TMS Pricing Models Explained
by Benjamin B. Sargent, Donald A. DePalma, July 23, 2013, 36 Pages View abstract  |  Download research
Increasingly, prospective users of translation management systems (TMS) tell Common Sense Advisory that they are confused about pricing models and ask us for help. This report examines the pricing models of 20 active software vendors in the market. After . . .
 
Toward Ubiquity: Pricing for Enterprise TMS
by Benjamin B. Sargent, June 25, 2013, 3 Pages View abstract  |  Download research
Today’s translation management systems (TMS) handle structured translation processes but are poised for much broader usage in the enterprise. This brief explores the expanding scope of TMS and considers the pricing and business implications of sharing . . .
 
Pricing Models for Translation Management Systems
How Globalization Software Buyers Should Pay for TMS
by Benjamin B. Sargent, Donald A. DePalma, February 28, 2013, 30 Pages View abstract  |  Download research
Increasingly, users of translation management technology express confusion about software vendor pricing schemes and ask Common Sense Advisory to assist in sorting out the details. This report lays out the issues by examining the translation pricing models . . .
 
Translation Services and Software in the Cloud
How LSPs Will Move to Cloud-Based Solutions
by Donald A. DePalma, Benjamin B. Sargent, January 18, 2013, 36 Pages View abstract  |  Download research
Have you ever shared a spreadsheet in Google Docs? Played your music from iCloud? Or used Salesforce or LinkedIn to manage relationships? Then you’ve used the cloud. In various forms it has been part of our business and personal lives for the last . . .
 
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